Sales & Marketing

 Sales – When someone doesn’t pick up the phone
 Sales – Welcome back as a customer
 Sales – We regret losing you as a customer
 Sales – We have a new website
 Sales – We don’t make that product service
 Sales – We don’t make that product anymore
 Sales – We don’t have the product you ordered but have [substitute] product
 Sales – Valued customer award status
 Sales – Upsell Message after packing order
 Sales – Updates on what [Company name] is doing
 Sales – Understanding [pain point]
 Sales – Steal customers from Competition
 Sales – Special rate for long time customers
 Sales – Sorry we can’t fulfill order
 Sales – Solving pain points
 Sales – Solving [Pain Point] for customers
 Sales – Solution to the leads problem
 Sales – Short Company Introduction
 Sales – Set appointment with customer
 Sales – Set appointment with customer who is busy
 Sales – Sales Ending reminder
 Sales – Response to inquiry with catalogue
 Sales – Rescheduling a meeting
 Sales – Reorder now for discount
 Sales – Renewal of contract
 Sales – Renew expiring contract with customer
 Sales – Refund processed correctly
 Sales – Recommending product after buying another product
 Sales – Quote only valid for a few days
 Sales – Quotation cover message
 Sales – Quick improvement for your company
 Sales – Purchase notification
 Sales – Providing catalog to Clients
 Sales – Product perfect for resale
 Sales – Product Launch
 Sales – Product intro
 Sales – Please talk to our distributor for product
 Sales – Pitch by solving lead’s problem
 Sales – Pitch by Solving a problem for the client
 Sales – Pitch by problem-solving for client
 Sales – Parts you requested are now available
 Sales – Order confirmation
 Sales – No orders from a long-time customer
 Sales – New way to solve [Problem]
 Sales – New service launch
 Sales – New Product Launch
 Sales – New product announcement
 Sales – New Pricing Policy
 Sales – New Location opening
 Sales – New incentive program
 Sales – New discount
 Sales – New area representative
 Sales – New account welcome and terms
 Sales – Message to customer who hasn’t ordered in a while
 Sales – Meeting Confirmation
 Sales – Long company introduction
 Sales – Let’s discuss [PROBLEM]
 Sales – Keep customer by giving discount
 Sales – Invitation to demonstrate new product
 Sales – Introducing new products
 Sales – Introducing myself as the new sales rep
 Sales – Interested lead asking questions
 Sales – Harsh message for customer rejecting goods
 Sales – Giving value by solving [PAIN POINT]
 Sales – Final reminder of current pricing is only valid for a few days
 Sales – Feature List
 Sales – End of Month sales message
 Sales – Discount for new companies
 Sales – Customer wants to know more about a product
 Sales – Couldn’t reach Lead message
 Sales – Confirmation of order cancellation
 Sales – Confirmation of order and delivery dates
 Sales – Cold lead pitch
 Sales – Clarify if the customer wants to understand the product
 Sales – Cart Abandonment Message
 Sales – Autoreply for setting up call
 Sales – Asking a customer if they need help deciding
 Sales – Ask customer to try different products
 Sales – Announcement of a price increase
 Sales – Accepting purchase order
 Sales – 10 Min Pitch
 Sale – Let’s solve [PROBLEM]
 Networking – We are moving to a bigger office
 Networking – Thanks for being our customer
 Networking – Talking about [pain point] with potential clients
 Networking – Setting appointment after meeting at an event
 Networking – New venture congratulations
 Networking – New job congratulations
 Networking – Let’s catch up
 Networking – Invitation to event
 Networking – Haven’t spoken to you in a while
 Networking – Expanding company congratulations
 Networking – Employee no longer working with [COMPANY NAME]
 Networking – Congratulations
 Networking – Congratulations on the article
 Networking – Congrats on event
 Networking – Asking for a review
 Networking – A friend said you needed [PRODUCT_SERVICE]
 Networking – Thinking about your company
 Follow up – With special discount
 Follow up – Thank you for repeat business
 Follow up – Sending brochure after call
 Follow up – Resubmitting proposal
 Follow up – Reconnecting with lead
 Follow up – Quotation valid only for a few days
 Follow up – Pls review the proposal
 Follow up – Message after no response
 Follow up – Message after event
 Follow up – Customer asked to contact them later
 Follow up – Asking for more information
 Follow up – After setting up meeting on the phone
 Follow up – After sending proposal
 Follow up – After lead read your message
 CEO messages – Increased sales by employee congratulations

Customer Service Messages

 Angry Customer – Asking them for more information
 Angry Customer – Bad Support experience
 Angry Customer – Customer is leaving
 Angry Customer – Dissatisfied with the product
 Angry Customer – Forwarding to Manager
 Angry Customer – I’m not equipped to handle your request
 Angry Customer – Issuing of refund
 Angry Customer – Late shipping
 Angry Customer – Left a negative review online
 Angry Customer – Sending your request to the right person
 Angry Customer – Sent wrong information
 Angry Customer – Unable to meet a request
 Angry Customer – Will transfer you to the right department
 Angry Customer – Wrong invoice sent
 Angry Customer – Wrong items sent
 Customer Relationships – Change in relationship manager
 Customer Service – Did our call center operator satisfy your inquiries
 Customer Service – How to take care of repaired product
 Customer service – Pls fill in the Questionnaire
 Customer Service – Saying no for repair under warranty
 Customer Support – Introducing a new employee
 Customer Support – Late return of goods exception
 Customer support – Our company name is changing
 Rate our service from 1 to 5
 Request – Asking for more information, GST number
 Request – Message requesting feedback
 Request – Requesting photo of issue
 Request – Sending customer a canceled cheque and bank details
 Sales – Appointment Confirmation message
 Sales – Customer Appointment Reminder
 Sales – First contact, Friendly
 Sales – Friendly Appointment reminder with date and time
 Sales – Friendly reminder for appointment
 Sales – Polite way to decline discount request
 Sales – Providing Tracking Information
 Sales – Welcome back
 Saying – I don’t know [MEDIUM]
 Sorry – Bad Customer Service
 Sorry – Brought to attention of management
 Sorry – Delay in service
 Sorry – Error in order
 Sorry – Inconvenience caused by us
 Sorry – Invoice mistake
 Sorry – Not Satisfied by our service
 Sorry – Poor customer service rating
 Sorry – Rude treatment from staff
 Sorry – Unintentional Error
 Sorry – Very Rude Behaviour from staff
 Sorry – We are taking your suggestions seriously
 Sorry – We take full responsibility
 Sorry – We value you as a customer
 Sorry – You didn’t like the substituted items
 Sorry – You have violated our warranty
 Sorry – You’re unhappy with our product/service
 Support – Received item for repair
 Thank you – Attached Coupon Code
 Thank you – Customer for waiting
 Thank you – For being our valued Customer
 Thank you – For good employee feedback
 Thank you – For good product review
 Thank you – For the purchase
 Thank you – For the recommendation
 Thank you – For visiting us at our exhibition
 Thank you – For your confidence
 Thank you – For your time
 Thank you – For your trust and confidence
 Unhappy customer – General
 Unresponsive Customer – Trying to get him back to chat 

Quick Autoreply

 Autoreply – Our Office hours are
 Autoreply – Please leave your email and phone number
 Autoreply – Thank you for your interest in [COMPANY NAME]
 Autoreply – Welcome to our family
 Autoreply – Welcome, have a look at our portfolio
 Out of Office – Business closed for few days
 Out of Office – Medical leave, please contact office
 Out of office – On business trip, contact colleague
 Out of office – On leave for a few days
 Out of office – On vacation, please contact colleague
 Welcome the customer back
 Will get back to you in 24 hours

Shipping Information Messages

 Asking a customer if they’d like to know their shipping options
 Delivery Delayed
 General Shipping Information – Informal
 Order Arriving Today – Informal fun
 Order out for delivery – Informal
 Parcel Successfully Delivered
 Shipment – Explanation of delay
 Shipment – Order delay due to international shipment
 Shipment – Refund for damaged shipment
 Shipment – Refusing to take back returned items
 Shipping – Customer received damaged goods
 Shipping – Delay because of back order
 Shipping – Goods have been dispatched
 Shipping – Informing of delay in shipment
 Shipping – Order confirmation and delivery dates
 Shipping – Refund of returned goods
 Shipping – Resending a product that hasn’t reached the customer
 Shipping – Return of goods
 Shipping – Tracing where the shipment is missing
 Shipping – We are working on the missing shipment
 Thanks for order. Tracking number
 Your Parcel will be delivered today
 Sending account or billing information
 Sending account or subscription updates
 Sending appointment reminders
 Sending customer service inquiries and support
 Sending Discounts
 Sending event invitations
 Sending holiday greetings
 Sending job or career opportunities
 Sending location
 Sending loyalty program information
 Sending order confirmations and tracking information
 Sending password reset instructions
 Sending payment reminders
 Sending product best practices
 Sending product catalogs
 Sending product updates
 Sending repair instructions
 Sending thank-you messages
 Sending training invitations
 Sending website or app updates
 Feedback requests
 Requesting information from client
 Sending compliance information
 Sending environmental sustainability information
 Sending exchange instructions
 Sending guides
 Sending industry standards compliance information
 Sending legal information
 Sending product demonstrations
 Sending product or service comparison charts
 Sending product Renewal notifications
 Sending product safety information
 Sending testimonials
 Sending warranty information
 Shipping notifications
 Sending Accreditation
 Sending best practices
 Sending client testimonials
 Sending Company information
 Sending exchange information
 Sending financing options
 Sending new feature updates
 Sending personalized recommendations
 Sending product certification
 Sending product FAQs
 Sending product recalls
 Sending product sustainability information
 Sending regulatory information
 Sending renewal information
 Sending setup instructions
 Sending support awards
 Sending support contact number
 Sending case studies
 Sending guarantee information
 Sending integration information
 Sending launch notifications
 Sending messaging information
 Sending product reviews
 Sending product safety
 Sending Recognition information
 Sending Repair information
 Sending setup information
 Sending support email
 Sending support FAQs
 Sending support hours